Platinum Benefits

 We regret to inform you that Platinum members can no longer guarantee the use of Platinum benefits to our guests. Resorts may choose to offer some or all these benefits to you during your stay, but they will be doing so only at their own discretion.   We’ve learned that “corporate has taken the position that member’s Platinum benefits will not transfer to guests unless the member is present”.  My understanding is that this “position” has been taken because it has become increasingly difficult for resorts to satisfy the expectations of all Platinum members and guests at the resort, particularly during peak periods, and they feel the members present should be given priority.  Also, I believe the offering of these member benefits to nonmembers has proven to be a disincentive for guests of Platinum members to purchase their own membership contracts.  Because we have a long history of both verbal and written documentation received from member services on this topic supporting our right to these benefits for our guests, we strongly disagree with corporate’s position.  However, unfortunately, we have no legal recourse on this particular aspect of our contract.  We will continue to do what we can to minimize the impact of this change on your vacation experience.